a senior makes a voluntary and informed decision to
move to a retirement setting like Ina Grafton, they are
usually very happy, and tend to stay happy. But the
main driving force behind Ina Grafton’s success is the
Board of Directors, management, staff, and volunteers.
“
If the residents are happy then staff are happy and
vice versa. They have a good relationship. When
we find staff they tend to stay. We have a number of
long-term employees who have been here for over 20
years,” says O’Neill.
Village sign at the entrance to NIGGV
roup flourishes
page 187
September 2012
